Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 06, 2024 - 06:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 20, 2024 - 09:47 UTC
Scheduled
This maintenance affects Business and Corporate Gateways.
We will perform maintenance activities of our services to continue database upgrade activities on our Worldwide Payment Gateway. This ensures our services are running secure and have compliant software versions.
Services affected
Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Visa Direct Payouts and Mastercard Send Payouts will not be affected.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 240 minutes.
Order Inquiries: Order Inquiries will be unavailable for up to 240 minutes. If you have integrated Order inquiry responses into your payment processing, then this could cause impact during our maintenance.
Order Modifications / Autocapture: You can still send us Order Modifications or Autocaptures during the maintenance period, but they will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications and Autocaptures will be cleared by the end of the maintenance period.
Order Notifications: Notifications will be queued for up to 240 minutes. All queued Notifications will be cleared by the end of the maintenance period.
Pay As Order: Pay As Order requests submitted will fail if the original order is older than three days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully.
Online Refund Processing: Online Refund Processing will be unavailable for up to 240 minutes.
Payment processing that does not rely on any of the above services will be available throughout the maintenance.
Error messages
Pay As Order: Pay As Order requests during the maintenance will return the following error message:
Order Inquiries: Order Inquiries will return the following error:
Previous maintenance dates
26 January 2023 27 April 2023 29 June 2023 7 September 2023 26 October 2023 25 January 2024 16 May 2024 25 July 2024
For further support please contact your Relationship Manager, or Client Success Manager.
Posted Sep 19, 2024 - 12:59 UTC
This scheduled maintenance affects: Portals (Merchant Admin Interface/Business Manager) and Payouts (VISA Original Credit Transaction (OCT), Mastercard Payment Transaction (PT)).